## 1. Introduction Welcome to Pandada AI ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our data analysis platform and services. ## 2. Information We Collect We may collect the following types of information: - **Account Information**: When you create an account using Google login, we collect your name, email address, profile picture, and Google authentication credentials. - **Usage Data**: Details about how you interact with our platform, including AI chat queries, web search requests, data uploads, generated reports and charts, custom shortcuts, and feature usage patterns. - **Device and Technical Information**: Device details, IP address, browser type, operating system, time zone settings, and similar technical data collected automatically. - **Uploaded Files and Data**: Files and datasets you upload in chat conversations or store in Data Sources, including file names, sizes, and contents needed for analysis. - **User-Generated Content**: Custom shortcuts, edited reports, chat conversations, and other content you create within the platform. ## 3. How We Use Your Information We use the collected information for the following purposes: - Provide and maintain our data analysis services - Process your data uploads and generate analysis reports - Improve and personalize your user experience - Communicate with you about service updates, features, and support - Detect, prevent, and address technical or security issues - Comply with legal obligations and enforce our Terms of Service ## 4. Data Storage and Security We implement industry-standard security measures to protect your information from unauthorized access, disclosure, alteration, and destruction. Your data is encrypted both in transit and at rest. - We retain your account information and uploaded data until you delete your account, after which it is permanently deleted within 30 days. - Deleted chats and files are immediately removed from your view and permanently deleted within 30 days. - Payment records are retained for 7 years to comply with legal requirements. ## 5. Data Sharing and Disclosure We do not sell your personal information. We may share your information only in the following circumstances: - **Payment Processors**: We use Stripe to process payments. Payment information you provide (such as credit card numbers) is transmitted directly to Stripe and is subject to [Stripe's Privacy Policy](https://stripe.com/privacy). We do not store your complete payment card information on our servers. - **AI Service Providers**: Your queries and uploaded data may be processed by third-party AI providers to deliver our analysis services. These providers are bound by strict confidentiality agreements. - **Cloud Infrastructure**: We use third-party cloud hosting providers to store your data securely. - **Legal Requirements**: When required by law or to protect our legal rights. - **Business Transfers**: In connection with a merger, acquisition, or sale of assets. - **With Your Consent**: When you explicitly authorize us to share your information, such as when you share a chat conversation publicly. ## 6. Your Rights and Choices You have the following rights regarding your personal data: - **Access**: Request access to the personal information we hold about you. - **Correction**: Request correction of inaccurate or incomplete data. - **Deletion**: Request deletion of your account and associated data. - **Data Portability**: Request a copy of your data in a portable format. - **Opt-out**: Unsubscribe from marketing communications at any time. To exercise these rights, please contact us at [contact@pandada.ai](mailto:contact@pandada.ai). ## 7. Cookies and Tracking Technologies We use cookies and similar tracking technologies to enhance your experience, analyze usage patterns, and provide personalized content. You can control cookie preferences through your browser settings, though some features may not function properly if cookies are disabled. ## 8. International Data Transfers and User Rights Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data in accordance with applicable laws. If you are in the European Union or California, you may have additional rights under GDPR or CCPA, including the right to access, correct, delete, and export your data. We do not sell your personal information. To exercise these rights, please contact us at [contact@pandada.ai](mailto:contact@pandada.ai). ## 9. Children's Privacy Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately. ## 10. Changes to This Privacy Policy We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy. ## 11. Contact Us If you have any questions about this Privacy Policy, please contact us at [contact@pandada.ai](mailto:contact@pandada.ai).